• How do I place an order on the Solitaire Jewels website?

First, create an account on the site. Click on the product you wish to buy, which will open a new product page where you can choose the size and quantity of the product.  Then you can click "add to cart."   You will then be redirected to the check-out page where you can select the payment method to purchase.

  • How do I search a specific item?

Using the search bar on the top of the page, you will be able to search by product name and description. If you are unable to locate the item you are looking for, please contact our team.

  • How do I know my jewelry and ring size?

If you’re searching for your ring size, click size guide to find out.

  • How will I know if Solitaire Jewels confirmed my order?

Once you place the order on the website, You can check the status of it in your profile under your orders. Alternately you will also get an email stating the order confirmation.

  • What Payment method does Solitaire Jewels accept for Online Orders?

We accept Payments via Credit or Debit Card, Bank Transfer and Cash on Delivery (ONLY IN UAE). However, we do not accept cheques.

  • To place an international order should I pay customs duty to Solitaire Jewels or to Fedex?

When you place a global order, we'll ship it to you. Once the package arrives in your country, the Shipping Company can contact you to collect any duties. Shipping is completed via FedEx International Priority and frequently takes 4 to 7 working days.

  • How I can track my order?

A tracking number will be generated and you will receive an email. You will then be able to use the tracking number to track your order on the link provided. Alternatively, you can contact the customer support team from 10 am - 6 pm on our UAE contact number +971 4 321 4121or email us at hello@solitairejewels.com to get more information about your order.