1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item.
2. Shipping Costs
Shipping costs are calculated during checkout and destination of the items in the order.
This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.a Transit Time Domestically
In general, domestic shipments are in transit for 2 - 5 days
3.b Transit time Internationally
Generally, orders shipped internationally are in transit for 5-7 days. This varies greatly depending on the courier . We are able to offer a more specific estimate when you are choosing your courier at checkout.
3.c Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
3.d Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Duties & Taxes
5.a Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
5.b Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Solitaire Jewels FZCO encourage you to be aware of these potential costs.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Solitaire Jewels FZCO at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
6. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
6.a Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
7. Customer service
For all customer service enquiries, please submit an enquiry at www.solitairejewels.ae/pages/contact-us
Need help?
Frequently Asked Questions
Solitaire Jewels is a Dubai-based exclusive boutique specializing in natural diamond fine jewellery and a showroom in Kuwait as well. Our atelier crafts engagement rings, bridal jewellery, daily-wear diamond pieces, and bespoke high jewelry for clients across Dubai, the UAE, Saudi Arabia, Kuwait, Bahrain, and the wider GCC.
At Solitaire Jewels, every piece begins with the diamond. We hand-select natural diamonds for cut precision, brilliance, and integrity, then design and craft settings that honor — never compete with — the stone. Our name reflects our philosophy: the singular beauty of one exceptional diamond is the foundation of every piece we create.
Natural diamonds carry a permanence and rarity that lab-grown diamonds cannot replicate. A natural diamond is the product of a singular geological event — formed over a billion years deep within the Earth, mined, cut, and given as a symbol of something equally enduring. We believe that meaning is essential to fine jewelry.
Additional considerations:
Long-term value: Natural diamonds retain their value across generations; lab-grown diamonds depreciate substantially over time
Heirloom integrity: Natural diamonds become family heirlooms; lab-grown diamonds are produced and replaceable
Emotional weight: An engagement, a milestone, a legacy deserves a stone with permanence
Several principles distinguish Solitaire Jewels:
- Natural diamonds only — we do not work with lab-grown diamonds in any product
- Couture craftsmanship — every piece is hand-finished by master jewellers, not mass-produced
- Transparency — full certification, full grading documentation, full pricing disclosure on every piece
- Bespoke focus — custom design is our heart, not an afterthought
- GCC expertise — deep understanding of regional taste, cultural traditions, and bridal jewelry heritage
- Lifetime service — complimentary cleaning, inspection, and adjustment for life
Solitaire Jewels is headquartered in Dubai and showroom in Kuwait, with our flagship boutique serving clients across the UAE and the broader GCC. We ship across the UAE, Saudi Arabia, Kuwait, Bahrain and Qatar, with international shipping available on request.
For in-person visits to our Dubai boutique and Kuwait showroom, we recommend booking a private appointment to ensure dedicated attention from our gemologists and designers. Contact our concierge team to schedule.
