We are committed 100 percent to ensure the highest quality standard for our products and customer experience. If you have any concerns, please feel free to contact us at any time. We want to ensure you always enjoy our jewelry.
Returns
If you are not 100% happy with your purchase, you can exchange your product within 7 days from the date of receiving jewellery and after intimating us the physical jewelry should be received within 14 working days. If you exceed the duration mentioned above, unfortunately we can’t offer you an exchange. To be eligible for a return, your item must be unused and in the same condition as you received it. If there is any defect, exchange is possible.
Additional non-returnable items are Gift cards, Vouchers and Customized Jewellery.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
In order to take advantage of your rights under this policy, you must contact us by email at hello@solitairejewels.com or WhatsApp us at: +971582572569 to get a return voucher number, and then courier the jewellery along with the copy of invoice.
Refunds
Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain period of days.
To qualify for a refund, the item must be unused and in the same condition as it was provided. We need a receipt or proof of purchase to complete your return.
We recommend returns to be sent by FedEx, or in person to our office in Dubai.
Returns must be in unused condition with all the original packaging including all jewellery tags and boxes. For future purchases, please keep your receipt for your records. NO REFUNDS WILL BE ISSUED FOR GOODS RETURNED IN A USED OR DAMAGED CONDITION.
Please note Personalized Orders and Custom Pieces are considered FINAL SALE and are not returnable or exchangeable unless defective.
Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you, the buyer, to check the product promptly upon its arrival to make sure it is free of any defects. If any defect is found, it is your responsibility to contact us right away so that we can correct the issue immediately. Goods damaged due to buyers’ negligence will not be accepted for refund.
Shipping
To return your product, you should mail your product to: Shop #124, Building #5, Gold and Diamond Park, Sh. Zayed Road, Dubai, P.O. Box – 282657 UAE.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Need help?
Frequently Asked Questions
Solitaire Jewels is a Dubai-based exclusive boutique specializing in natural diamond fine jewellery and a showroom in Kuwait as well. Our atelier crafts engagement rings, bridal jewellery, daily-wear diamond pieces, and bespoke high jewelry for clients across Dubai, the UAE, Saudi Arabia, Kuwait, Bahrain, and the wider GCC.
At Solitaire Jewels, every piece begins with the diamond. We hand-select natural diamonds for cut precision, brilliance, and integrity, then design and craft settings that honor — never compete with — the stone. Our name reflects our philosophy: the singular beauty of one exceptional diamond is the foundation of every piece we create.
Natural diamonds carry a permanence and rarity that lab-grown diamonds cannot replicate. A natural diamond is the product of a singular geological event — formed over a billion years deep within the Earth, mined, cut, and given as a symbol of something equally enduring. We believe that meaning is essential to fine jewelry.
Additional considerations:
Long-term value: Natural diamonds retain their value across generations; lab-grown diamonds depreciate substantially over time
Heirloom integrity: Natural diamonds become family heirlooms; lab-grown diamonds are produced and replaceable
Emotional weight: An engagement, a milestone, a legacy deserves a stone with permanence
Several principles distinguish Solitaire Jewels:
- Natural diamonds only — we do not work with lab-grown diamonds in any product
- Couture craftsmanship — every piece is hand-finished by master jewellers, not mass-produced
- Transparency — full certification, full grading documentation, full pricing disclosure on every piece
- Bespoke focus — custom design is our heart, not an afterthought
- GCC expertise — deep understanding of regional taste, cultural traditions, and bridal jewelry heritage
- Lifetime service — complimentary cleaning, inspection, and adjustment for life
Solitaire Jewels is headquartered in Dubai and showroom in Kuwait, with our flagship boutique serving clients across the UAE and the broader GCC. We ship across the UAE, Saudi Arabia, Kuwait, Bahrain and Qatar, with international shipping available on request.
For in-person visits to our Dubai boutique and Kuwait showroom, we recommend booking a private appointment to ensure dedicated attention from our gemologists and designers. Contact our concierge team to schedule.
